Client
Category
Tools
Start date
End date
Tools
Designed and developed a fully customized Salesforce Community Portal to centralize support, streamline communication, and deliver a consistent brand experience across multiple user groups — customers, partners, and internal teams.
This project wasn’t just about building a portal. It was about extending Salesforce beyond CRM — into a dynamic, responsive, and user-driven interface that aligned with enterprise standards while offering intuitive access to tools, dashboards, and data in real-time.
A modular layout was chosen for clean navigation between support, sales, and self-service features. The interface followed Lightning guidelines with deliberate enhancements — such as simplified forms, minimalist iconography, and custom dashboards — ensuring enterprise-grade clarity with minimal user friction.
Typography combined Sora for technical clarity and Poppins for clean, modern headers. Color scheme was kept cool and professional: whites, light grays, and deep blues — reflecting S&P’s brand identity and enterprise tone.
The Salesforce Community Portal project was more than just a technical build — it was a strategic digital transformation. By combining scalable architecture with intuitive design, I delivered a solution that empowered users, reduced operational friction, and extended the capabilities of Salesforce into a true self-service platform.
Through a blend of Lightning Web Components, seamless integrations, and a user-first design philosophy, the portal became a central hub for collaboration, support, and growth — proving that enterprise tools can be both powerful and user-friendly.
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New Mexico 31134
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